Improving public services through e-government
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Improving public services through e-government fifty-fourth report of session 2001-02 : report, together with proceedings of the committee, minutes of evidence and an appendix. by Great Britain. Parliament. House of Commons. Committee of Public Accounts.

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Published by Stationery Office in London .
Written in English


Book details:

Edition Notes

Series[HC]. [2001-2002] -- 845
ID Numbers
Open LibraryOL18903950M
ISBN 100215005295
OCLC/WorldCa319976464

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  This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations and suggestions oriented towards practitioners, and makes a significant.   In the same way, by improving the public services, you are improving the well-being of the society. Hence, through its e-services component, e-government is expected to improve public services, and in turn, improve the administration, and the well-being of the by: S.C.J. Palvia and Sushil S. Sharma / E-Government and E-Governance: Definitions/Domain The UNESCO definition () is: “E-governance is the public sector’s use of information and communication technologies with the aim of improving information and service delivery, encouragingFile Size: KB. The Handbook of Research on Global Challenges for Improving Public Services and Government Operations provides comprehensive approaches to the study of public administration and public policy from a comparative perspective and includes sound theories and concepts for understanding opportunities and challenges governments face when seeking to.

They want government information, services, and communication to be forthcoming and swift. The Open Government, Government , and E-Governance movements fill the need of connecting citizens with the government and each other to foster a more open, collaborative, and efficient public sector through the use of new technology and public data. Governments globally realize that e-Government (eGov) has the potential to improve service delivery and is now considered the instrument through which citizens use to measure government. The paper has shown that e-government application in public sector provides interactive access of people to social services, employment assistance, tax and revenue services, corporate registration, licenses and permits renewals are possible through a common entry point and shared portal services provide by government agencies. A citizen’s perspective on the need for simplifying access to public services. Mintu, who retired at 59 after teaching for over 30 years in public primary schools, had to submit 21 different types of documents as part of his pension application. They included his nationality certificate, birth certificate, and even his letter of appointment.

  In many respects quality originated as a collection of poorly theorized methods which were developed through practice in the workplace. The “quality movement” was built by adherents who tried to provide a theoretical basis and ideology from mostly atheoretical practical tools. In transferring these methods to the public sector, a similar industry has evolved, developing an ideology and. The time is now for public sector renewal through e-government. The book e-Government or Out of Government illustrates how information technology is modernizing the public sector at every level of government – from delivering mobile e-services locally, to improving health care and education at the regional level, predicting threats and the outbreak of disease nationally, and advancing. Improving Public Service Delivery Finally, it recognised that external customers are diverse in terms of their organisation, their socioeconomic characteristics and the demands theyplace on public services. In this context, the committee felt that the studyshould focus on the general public as external customers1. Although other bodies in the. improving services, saving time and increasing effectiveness and efficiency in the public sector. E-government and Internet has made an essential change in the whole society structure, values, culture and the ways on the growth of the e-government websites only through this .